Overview

Our client is a leading pharmaceutical company that helps customers achieve and maintain compliance, focus on health solutions, and drive operational efficiency. The company’s existing process for pharmacy project implementation was unstructured with unplanned deployment methods, mismanaged risks, and communication issues between the teams.

Solution

Our healthcare domain experts collaborated with the client team to analyze the situation, identifying weaknesses in the existing project management process. It was realized that the client was facing complications in running a structured project management process, which is affecting the delivery of expectations.

Process

After a detailed study of the client’s situation, we realized interesting conclusions, helping us come up with a strategy ready for execution. We followed a robust change management process to assist our client in overseeing changes and suggest improvements.

Result

With the help of our AI and ML expertise, we defined the processes with the detailing of tasks for better clarity. We also assisted in training resources in setting up automated customer query systems. To improve the entire project management process, we developed a JIRA dashboard that ensured project visibility and created alerts to risk management. Our expertise helped the client achieve immediate results, delivering the project 35% faster than earlier.