Overview

Our client is a leader in cloud-based services, having user-friendly applications for Internet Service Providers (ISPs). After the coronavirus outbreak, it felt the urgent need to update its IT support processes.

Solution

The majority of the companies directed their employees to work from home. Hence, the ISPs faced immense pressure to deliver a seamless experience to their new and existing customer base. The increasing pressure on the ISPs was transferred to our client. Our client had to immediately update its processes to retain its customers and support the latest technological trends.

Process

Our team of automation experts studied the situation and understood the need to quickly roll out an effective solution for the efficient operations of our client. We extended post-development SLA driven resolution to help focus on critical tasks.

Result

We worked round the clock, catering across time zones to a remote workforce, striving to provide effective IT support. Our IT deployment services helped in step-wise execution to enable the client in providing the bandwidth to the ISPs. Our time-adaptive solutions helped in minimal downtime while servicing the remote workforce.